Great experience I initially had a terrible experience with no help or resolution. However April reached out to me to find a resolution to my issue and address the problem. April was a big help and actually cared and listened to my concerns.

No warranty!!? Gold rubbed off!!? This was my third purchase with JAXXON. I purchased a braided bracelet which initially I really loved, it had a faulty clasp when it was delivered so I had to get it swapped out with a new one which was really no issue. It’s been about 8 months now and the gold has completely rubbed off, it now looks like a silver bracelet. I talked to a chat specialist to see about having it replaced and they told me that JAXXON has absolutely no warranty on their products which is a complete disaster in my opinion and something that would stop me from ever wanting to make another purchase or recommend this company to anyone. Jewelry should be an investment but now I see that I made a mistake with my brand choice as they cannot last even a year without being completely worn out with use.

Their customer service is great Their customer service is great. My son’s chain broke and although out of warranty they replaced it. Thank you!

Amazing! My Boyfriend loved the cuban link chain and bracelet I bought him. Best anniversary gift so far. I was amazed at how beautiful the quality was and the craftsmanship. Definitely will consider Jaxxon in the future for more gifts.

Discolor Quickly ***UPDATE: Cece from JAXXON reached out and made it right! Always good knowing that a company will stand behind their product. Would definitely recommend! I understand that my product was outside of the 30 day warranty, but I feel like a company should stand by their product a lot better than my experience. My gold chain is completely discolored after just a couple months of wear.