If I could rate negative stars that… If I could rate negative stars that would be accurate. From the time I placed my order it has been a constant delays and problems. It is so difficult to get a direct answer. It is also difficult to track your package. $34 dollar shipping and it takes weeks Jaxxon tells us. Still yet to see my order. Extremely disappointment!!!

No warranty!!? Gold rubbed off!!? This was my third purchase with JAXXON. I purchased a braided bracelet which initially I really loved, it had a faulty clasp when it was delivered so I had to get it swapped out with a new one which was really no issue. It’s been about 8 months now and the gold has completely rubbed off, it now looks like a silver bracelet. I talked to a chat specialist to see about having it replaced and they told me that JAXXON has absolutely no warranty on their products which is a complete disaster in my opinion and something that would stop me from ever wanting to make another purchase or recommend this company to anyone. Jewelry should be an investment but now I see that I made a mistake with my brand choice as they cannot last even a year without being completely worn out with use.

horrible,1 week item has not even been… horrible,1 week item has not even been processed , had to call myself to find out .y item is on hold for not providing the correct adress , same zipcode same city same name same phonenumber thats just excuses, thanks for ruining my anniversary

Excellent customer service I bought a Cuban link chain back in 2021 and wore it everyday since. Yesterday, the spring on the clasp broke and I reached out to inquire about possibly buying a new clasp. The representative, Lhyza, instead offered for me to return my chain and I would be given a gift card for the amount I paid for it so I could buy a brand new one. I was not expecting this at all, but it made for an AWESOME experience. I was already a fan of JAXXON, but they’ve officially earned me as a customer for life.

Fantastic customer service! I had an issue with a bracelet I purchased over a year ago and even though my warranty had expired they still did what they could to fix my issue! Exceptional customer service and rapid responses! Excellent experience!