Shocking returns process. Still awaiting a refund 5 weeks later. Their products are excellent until you need to return in accordance with their T&Cs. I am still waiting a refund 4 5 weeks on from a tracked return. My bank has had to intervene with the company. This undermines consumer confidence in what should be a high class operation. Particularly irritating when you can see the dress you returned for sale again with them….I will no longer purchase from SOTT which is really sad as I think they have some excellent stock.

Sign of the Times a hidden gem Sign of the Times is an absolute hidden gem for finding different and wonderful clothes, shoes, accessories etc. It suits all tastes. I have been going there for years pre Covid, on line during Covid, and a bit of both post Covid. They are a delight to deal with, particularly, Leah, who all go beyond and above to be helpful. A speedy post service, as well as an extremely efficient refund policy, I could not praise them highly enough - but I also want to keep Sign of the Times a hidden gem!

Very happy customer Fantastic products... competitive prices.... ease of ordering/payment on website and such prompt delivery means U have Ur purchases quickly.... really like that😊

My favorite high end resale shop in… My favorite high end resale shop in London & online! Burberry, Skiim Paris, Alexander McQueen & Victoria Beckham are just a few of the designer clothing brands I’ve purchased at 60 to 80% off retail prices. All of the items were in pristine condition. Some were even brand new with the tags still attached.

Poor customer service I was not made aware when I returned the clothes in person that Sales items were not refundable but just credited. This was very frustrating and maybe should be made clearer on their web page. I explained that I lived locally but had a broken wrist and that is why I had to order the clothes on line. I don't see why sales goods should be treated any differently than their other clothes. They had the clothes back again promptly to resell. Their credit note is only valid for 3 months which is also very unfair. It is also very difficult to get through to them on the phone. I left 3 voicemails and no one returned my calls