2 Stars because the watches are pretty, but nothing else Unfortunately I had very bad experiences with 2 separate watches which I purchased from Jord. My first watch had it's battery die 2 times within the first 15 months of ownership. The first time Jord replaced the battery and the watch continued working for a few more months, but shortly after it stopped working again and I had to replace the battery myself due to it being out of warranty. By that time I had also noticed that the calendar date function stopped working completely, which the local watch shop guys couldn't fix and Jord stuck firm to their warranry policy, despite me having 3 issues with my watch within the first 15 months. My 2nd Jord watch had it's seconds hand fall off without reason after about 13 months of ownership. I barely even used it and one day I noticed the hand was floating around inside the body of the watch. Jord didn't offer me any kind of concession, even though it was my second damaged watch complaint, both happening within months of each other. Jord, in my opinion, is a 3rd rate watch company masquerading itself as more high-end. Sure, the watches are beautiful, and the box/packaging in which the watches arrive are very well done, but overall these are just poorly constructed watches. To top it all off, the customer service is terrible. I had to reach out multiple times to get any kind of response to my inquiry. They in no way at all went above and beyond expectations -- they didn't even meet the most basic expectations one would have from a watch company: that the watches actually last for years before needing any kind of repairs. Before I recommend to everyone that they look at Jord's website. Now I don't even mention their name. I can't see this company still existing in 2-3 years if they keep their current quality control standards in place.

Jord watches I brought 2 matching watches for me and my partner, I fell in love as soon as I seen them in person. Great craftsmanship and there’s just so much attention and detail in the watches! 😍 one watch came broken but with great customer service they replaced it within a heart beat and was so apologetic. Definitely would recommend if you’re looking for a great looking watch! Get some many compliments 😍💕

Watches are absolutely beautiful! I absolutely love JORD’s watches. They’re so unique and timeless. My husband gets compliments every single time he wears his Dover. I also really like the cork leather JORD offers with their bags and wallets. Their shipping has been quick (with the exception of USPS losing one of my packages from JORD, at no fault to JORD). I really love their watches the best though and will be a JORD consumer for years to come when looking for unique and special gifts.

Customer service is terrible. First I love these watches. The last one I bought was for my MIL but the hands did not work properly. Jord customer service is TERRIBLE. Their communication with customers is nonexistent. We have no idea if they received the returned, non functioning watch, if it is being repaired or replaced, and no apology for our troubles. I love these watches but there are just to many watch manufacturers to buy anymore from a company that does not value customers. - Cheri

Awful shopping experience Awful shopping experience. I ordered a brand new Jord watch from the UK, paying all the expensive duties (tax) and what arrived is unworkable product - the hands of the watch do not move even though I simply tried to reset and done everything right. Bad product.