I had email from your representative… I had email from your representative and said have not idea when my item will be mailed

Refund and send back options are really… Refund and send back options are really poor and expensive!

Took a while to receive my order Took a while to receive my order, coming from overseas instead of the distributor. Customer service was VERY responsive during my wait.

The bag is quite nice The bag is quite nice. It's pretty much exactly what I wanted. I did a rather large amount of research. It's been very functional for me. A few thoughts for improvement: cross-chest strap - makes it more comfortable if cycling. Better/larger side pockets for water bottles Otherwise it's really great

X-RINE BACKPACK - I received my X-Rine today I received my X-Rine today - free and fast delivery and in good condition. Exactly as described and recommended by a friend. One feature not mentioned in the Company’s description is the Backpack’s ability to stand up unsupported. I am looking forward to many happy years of using this superior product.