Mary Tantriella
GBTime sensitive/ lack of I emailed pictures of the loop where the strap connects to and they said they would send me a new one well a month went by and nothing showed but so I emailed again and then two weeks later my new purse showed up.
CAROLE AMERINE
GBThey're worth the price I own a few of their purses love the high quality and wear..the packaging is awesome only thing I'd suggest a snap to pull the center zip compartment to one side or I'd like to see it removed for more open space.. BUT I love their purses and get lots of compliments
Sharon Scholling
GBI never received my wallet I never received my wallet. Emailed several times and no response.
Terry Watts
GBTrying to ship it back is expensive Trying to ship it back it is so expensive.
Karen Brown
GBSHIPPING COST FOR RETURNS IS BACKWARDS While it was easy enough to print the return label, I was annoyed that I had to pay for shipping; moreover was charged for it before my return was processed. If anything, the return shipping cost should just be deducted from the refund. Otherwise, I do like MT West and will continue to be a customer.