Pricey but worth it! I love Rucking and the gear at GoRuck is second to none. It’s definitely pricey but after I purchased it… it made me get out there more (had to make the money worth it). The gear never breaks down and it’s made in the USA. Referred a few friends and they love it to. Embrace the suck sticker was a nice touch too!

Terrible customer service Terrible customer service placed and order 11th of november with them as they were providing gadgets for a suicide awareness event after 4 weeks tried to contact them through email , website form, x no anser instagram finally they reply they had a stock issue and order will be sent the following week ( that was the 11th of december) today 22nd of december still no sign of shipping confirmation. terrible little company overpriced

Poor shipping and customer service Ordered $550 of equipment from this company with an expected delivery time of 5 to 10 days. Shipment is still in transit after 19 days with free USPS economy shipping, partly due to Covid19 and partly the USPS. The standard shipping for the amount spent should be free or low cost priority shipping. Contacted customer support via email, no option to speak with a human being. They emailed back promptly saying that there was nothing they could do. No attempt was made to trace package, determine delay, offer to ship a replacement package or contact me by phone. Company has a good reputation for quality products and if I ever receive mine I will revise my rating accordingly. This rating is strictly based on shipping practices and customer support.

Updated - Customer Experience UPDATE: GoRuck responded to say they’d ship a bag to the new address as an exception to policy. Wow - didn’t see the coming, but greatly appreciate this gesture. Bad customer service. Tried to correct a shipping address literally within moments of making an order for a canvas duffle bag. No workable phone number, and the company didn’t bother responding to emails sent within minutes of order. They finally responded about an hour after creating a shipping label, at which point they said there was nothing they could do (even though the item hadn’t been delivered). Suggest avoiding GoRuck - the instant they get your money, they don’t care about you.

Great quality bags Great quality bags, feels like they will last a lifetime. I ordered from the Goruck store to the Netherlands, it was shipped quickly but I recieved quite a bit of taxes and importduties from Fedex. I sent Goruck a mail and got refunded the entire amount of taxes, I would definitely order again!