Mike
GBBad experience but they made it right in the end I had a pretty awful experience with their online ordering system, customer support and my order was delayed due to their fault. It appears that their customer support is understaffed as it took some time for me to get someone to look into my case. However, they were quick to admit their own mistake and made up for it in a way that I thought was fair.
Michael Layne
GBUpdated - Customer Experience UPDATE: GoRuck responded to say they’d ship a bag to the new address as an exception to policy. Wow - didn’t see the coming, but greatly appreciate this gesture. Bad customer service. Tried to correct a shipping address literally within moments of making an order for a canvas duffle bag. No workable phone number, and the company didn’t bother responding to emails sent within minutes of order. They finally responded about an hour after creating a shipping label, at which point they said there was nothing they could do (even though the item hadn’t been delivered). Suggest avoiding GoRuck - the instant they get your money, they don’t care about you.