Don’t waste your money!!!!! I would give them zero star if there is an option. I bought the bag for my daughter even though I never heard it before. She picked it. Not like the picture on their website, the quality is terrible. The straps are not lined up properly. I called the phone number listed on the website, but it is not available. Emailed them, never received any response. Horrible customer service and products. Don’t waste your money!!!

Love!!! I ordered a backpack from this website. I was a little skeptical in ordering from this website, as I never ordered from it before. But, I was incredibly pleased upon receiving my package. My backpack was wrapped securely (without causing any damage to the product.) And on top of the thoughtful packaging, this included a small note on how to maintain my order in good condition. I wish every other company took this much consideration in their deliveries.

Terrible customer service I ordered a bag against my better judgement and it got stuck at the border “apparently”. Zero way to contact the shipper (no contact info on shippers website, not contact info for shipper in Ecosusi’s we site), zero response from the company to my emails. The phone number on Ecosusi’s website goes nowhere. I then went back and looked at their insta posts and there are lots of complaints about poor customer service and no responses from the company. These bags are cute, but this company doesn’t give a F about its customers. Don’t bother. Its been two months, still nothing. I’ve contacted my bank and put a complaint in.

Shipping works fine. Bag is beautiful but has terrible quality. I bought a bag at Ecosus without issues with the shipping. I love the bag,I really do. The design is lovely, the colour is gorgeous and it carries more than it looks. With that said though, I bought it in January 2022, less than two years ago, using it frequently but with a lot of care, yet it's already peeling everywhere, and the metal is getting stained. ľ'm very careful with my things and I've had cheaper bags that have lasted 3x more with the same amount of use. For this price I was expecting higher quality to be honest, but it's just made of plastic from china. If sustainability and buying items that last is a concern for you then I cannot recommend it. In addition, I added this review to their website with photos and it has not yet become visible. Don't know if they will alow me to post a semi-negative review. If they won't publish it then they are not transparent and you should not trust the site reviews.

Scam company won’t refund me after they told me to return the bag This is a scam company. I spent $117 on a backpack and when it arrived, it was wrapped in packaging with Chinese writing all over it, it had clearly just come directly to me from a Chinese factory. I returned the bag (after the seller agreeing to it via email), but once I paid for shipping to send it back, they never refunded my money back, and they stopped responding to my emails. You can get an equivalent bag from AliExpress for $10. The quality is terrible and stitching is asymmetrical. Don’t waste your money with this scammer like I did.