Shipping works fine. Bag is beautiful but has terrible quality. I bought a bag at Ecosus without issues with the shipping. I love the bag,I really do. The design is lovely, the colour is gorgeous and it carries more than it looks. With that said though, I bought it in January 2022, less than two years ago, using it frequently but with a lot of care, yet it's already peeling everywhere, and the metal is getting stained. ľ'm very careful with my things and I've had cheaper bags that have lasted 3x more with the same amount of use. For this price I was expecting higher quality to be honest, but it's just made of plastic from china. If sustainability and buying items that last is a concern for you then I cannot recommend it. In addition, I added this review to their website with photos and it has not yet become visible. Don't know if they will alow me to post a semi-negative review. If they won't publish it then they are not transparent and you should not trust the site reviews.

Scam company won’t refund me after they told me to return the bag This is a scam company. I spent $117 on a backpack and when it arrived, it was wrapped in packaging with Chinese writing all over it, it had clearly just come directly to me from a Chinese factory. I returned the bag (after the seller agreeing to it via email), but once I paid for shipping to send it back, they never refunded my money back, and they stopped responding to my emails. You can get an equivalent bag from AliExpress for $10. The quality is terrible and stitching is asymmetrical. Don’t waste your money with this scammer like I did.

Scammers and thieves It only gets a 1 star cause that is the lowest I can give. If you are looking for bag that's eco-friendly, look somewhere else. Looking for good customer service when your stuff gets returned to China, again look somewhere else. These people scammed me of my money and they took the two bags I ordered from me. I ordered on Amazon the same bags and they arrived broken. Like seriously I ordered 4 bags and only 1 was in good condition. Customer service wouldn't refund me my order and told me they could have it sent and delivered today. That was 3 days ago. Save yourself the trouble find a cuter bag somewhere else.

Bad quality I ordered two items. One item arrived really squashed, the kind of squashed that won't come out over time. I am suprised and annoyed they didn't pack it better because considering the package was traveling to another continent they only had 2 plastic bags and one thin piece of paper width cardboard covering the bag. The second bag had a wonky buckle that didn't line up with the other buckle and it should have never passed quality control. The quality of both items was so so, they were made of a plastic-y type of material that felt fake and probably wouldn't age well. I had to return both items and the whole thing was a massive waste of time. Order your items elsewhere!

Horrible quality Horrible quality. Had the bag under a year and strap has broken. I paid alot of money for it. Lesson learnt. Think twice before buying.