Cysterwig has a lot of pluses Cysterwig has a lot of pluses. Their customer service is great and the prices (with frequent sales) are good. Shipping is efficient. My only complaint is their policy of penalizing customers for having to do a return, Charging a $29.46 penalty for a return seems excessive. If a local shop charged nearly $30 for trying on a wig, I would never buy from them. I will not say that I'll not buy from CysterWigs again, but only if it is a second wig in a style and color that I am sure will work for me.

Don't like the return policy I had to make a purchase because I had a credit from a previous purchase. I don't like to shop at places that offer only credit and charge a high return fee but I obviously wasn't paying attention and was stuck. That being said, the customer service is quick and friendly. The variety of inventory is quite good. I won't be a return customer only because of the return policy.

I have always received great service… I have always received great service from Cyster Wigs. I feel the quality is good and the return policy is simple. I have generally received my order within 7 days. They have responded to my emails in a timely manner. The only reason I did not give them 5 stars is because they are frequently out of blond colors or they are on back order. This might not be their fault, maybe the manufacturer doesn't make enough..I don't know how that works. If they wig or color is out of stock they let you know and you can wait for a shipment, get a refund or pick something else.

Dishonest I ordered a wig Sept. 22nd. It arrived the 28th but the color was too light and the cap came to a point at the crown. It was returned appropriately, by UPS on Oct. 6th to the address provided. The website showed it as returned and that a refund was due, but I never received it. When I tried to contact customer service, I got voicemail and no call back. After that, the phone was never answered. I emailed and got a reply from Nigel, affirming the delivery pic was of their doorstep. He assured me he was processing my refund immediately. That was Nov. 7th and, despite multiple requests, I still don't have my refund, and I believe that is by intent. We all want a more natural looking, affordable wig, but I advise that you keep looking elsewhere. That is, unless you like losing your money.

Easy to navigate the website & love the videos Easy to navigate the website & love that there are a lot of videos about color, style & fit. Heather does an excellent job of being in the forefront of wig knowledge & passes that on to the consumer. Returns are easy & I have recommended Cysterwigs as my first choice in wig shopping. Pricing is also very competitive & there are always weekly or monthly sales. I even took a leap of faith & purchased a closeout wig & was very happy that I did.