Great company with high quality bags… Great company with high quality bags and eco conscious. Checks all the boxes in my book. Will definitely be back for more bags in the future!

I bought the Luka Duffel in February… I bought the Luka Duffel in February and while it is very nice looking the quality DOES NOT match the price. After 2 flights and putting the bag under the airplane seat it shows wear on the bottom edges. I contacted Calpak and was told this is considered normal wear and tear and not covered under warranty. I have not even had the bag 2 months!!! DO NOT BUY FROM CALPAK! Spend your money elsewhere on a brand that backs their product!

Calpak DOES NOT respond to when you… Calpak DOES NOT respond to when you complete and submit a request via their website. They have no phone number on their site. I requested to purchase wheels for luggage I brought, which the airlines broke. Doesn't matter how the luggage was broken, I just need replacement wheels. Next time I will purchase luggage from a company with a better customer service response. Also, they discontinue their luggage extremely fast.

Don’t Sleep On Calpak I’ve had nothing but great experiences shopping at Calpak and will always be a fan. When I have questions about their products, the customer support team has always come through. Even with their social media team, they give great recommendations during their IG lives and actually show how product can be used. For me, that’s what got me to order their Luka Belt Bag. It’s now become my favorite product of theirs and I own it in a few colors. Super great quality across the board and holds up over time. Other staples of mine are the Water Bottle Holder, Luka Tote, and the Luka Duffel bag for travel. Cannot recommend these products enough.

Bad Return Policy & CS. 15" backpack too small! Purchased the 15" laptop bag and it does NOT hold very much at all. After the laptop, a cord and small adding machine, I could not fit much else at all. (Not water bottle, phone, glasses and a couple snacks - everything I need for a day at work.) It's attractive, but too stiff & thin. Yet, they would NOT let me exchange for a larger product! Since it took over a week to arrive, I did not get the bag in time for my back-to-back spring break trips. (Was so eager to use it, but would've noticed then that it wouldn't work.) By the time I pulled it out to pack it for work, I was outside the exchange window. I haven't used it and, in fact, the plastic wrap is so difficult to get off that it is still wrapped around the zipper pulls. Also will note that I thought it would be white/cream, but it was actually a light brown-ish in color. Still pretty & neutral, but not what I was expecting. UPDATE: After further emailing and review, the company agreed to make an exception with my return. Very smart. I coul ddo a lot more shopping here. Will consider trying the 17" bag.