Avoid them like the plague Avoid them like the plague! When my order arrived they had obviously sent the wrong size. When I contacted them, they expected me to pay for the return costs (which were about 50% of the cost of the shoes). Beware! Their so-called Return Policy puts the entire burden on YOU even when the screwup was their fault. When I contacted them regarding their providing shipping costs for the return due to their error, to no surprise, communication stopped. Be warned.

NEED Something? Needsupply is like the really cool girl or guy you want to be friends with then wear everything in their closet. Hip without trying to hard online destination for content and shopping. A clean and smartly curated collection of clothes, shoes and accessories. Everything feels original and high quality. I also love their blog and social media threads "Dude to Know" and #cozyvilleusa; they make creativity look easy.

Waste of time Horrible customer service. Tried to order the same thing several times and it kept getting “flagged for fraud.” Customer service agent “Owen” was absolutely unhelpful. Couldn’t offer any solutions, didn’t even try and wouldn’t respond after like two messages. No one else was available for help suspiciously enough. Waste of time, will definitely not be ordering from here ever. And will be telling everyone I know as well. Wow but after reading all of these reviews I’m actually grateful that my charges were canceled. Clearly they are just an all around unreliable company. Dodged a bullet!!

Awful Customer service The website had two different sizes charts for one of their dresses. I ordered the wrong size because of this confusion. When I reached out to customer service, they were deliberately not helpful and rude. This company does not look out for its customers and does not help solve problems.

The company misrepresented the sizing… The company misrepresented the sizing of a $120 pair of shoes on their web site. When the shoes arrived and were marked differently and consequently did not fit, they refused to accept a return.