Over a month of waiting and still no bag Its been over a month a ordered my bag and yet still not arrived. I contacted them multiple times and no one reply to me . Probably the 1st and last time I will buy from you.

DO NOT TRUST THIS COMPANY DO NOT TRUST THIS COMPANY! I ordered 2 handbags on December 7th, 2021. It is now January 2nd, 2022 & I have not received my bags! I spent well over $100! I checked tracking & my product is still "being processed" I sent an email & I have not received a reply! I then ended up writing on one one their posts on instagram, hoping I would get a reply. When I checked instagram, they cleared my message! These people have STOLEN my money & there is no way to contact them. They also ship straight from CHINA!

Don't buy from here I bought the bag. The strap is way too small, but in order to send it back they want photos! I sent the photos through email. No response. The return window is slowly closing in, and then I won't be able to return it anymore. Thank god it was not that expensive otherwise I would have been pissed. These bags are cheap, and the smell is horrible. I have had bags from other places where the bags are cheap, but they do not smell to this extent. INVEST IN A GOOD BAG. In the shipping email or whatever they mention their hours and that you can email them anytime. Will they respond? Who knows? They are not responding to me and I have sent a follow up email as well.

The shipping is extremely long Update: the customer service reached out to me and offered a resolution, much appreciated. Also, my order finally showed up. The shipping is extremely long. I placed an order a month ago and still haven’t received it. Moreover, I don’t even know when or if i will receive it. The customer service is not helpful also, even if you ask to follow up with the carrier, they will not do it, they will just ask you to keep tracking... Very disappointed with the entire experience and will definitely not shop at pursh again

I am very happy with my new bags I am very happy with my new bags. The entire process of delivery to Denmark and Poland took appx. 2 weeks which is very fast considering the busy Christmas period. Debbie from customer team showed a lot of support and understanding. I am very satisfied with their customer service. I can only recommend Pursh Collection to anyone in doubt for their great quality bags, customer service and loyalty program.