Top notch customer service!!! I inquired about my order and was pleasantly surprised by the immediate response and going out of the way to have the bag ship before my next trip. I'm super excited that the new luggage is on its way thanks to Barracuda and will send a follow up review on the bag itself. Thanks again for the responsiveness Barracuda!! Linda Update - I received my luggage as promised and love the look and functionality. Thanks to the entire team at Barracuda. Great product and even better customer service!

Horrible customer service Horrible customer service. Will not reply after 4 emails to try and get zipper fixed. 3 weeks and counting. Bags will break, it is my expectations that someone has customer service to facilitate their 5 year warranty.

As promised! I am very happy with my Barracuda! It meets almost all of my expectations. The tracking unit could have been explained better before placing an order. Learning the limitations, I may rely on another product. Otherwise it is beautiful. I do hope it will hold up with extended use.

I took a while It's been too Long from initial to delivery but you handled it well. I think you should have drsigned the computer stand more sturdily - maybe in metal as opposed to plastic. I am sure they will break shortly. Ideas excellent, and we're way ahead of their time - but by the time you came to market there are many well known and respected luggage manufacturers delivering 80% of what you promised but with vast distribution channels - making it hard for you to compete. Well done and good luck - I have 5 of your cases. Michael

Really disappointing bag with too many issues I received this as a gift and knew about the company from its Kickstarter days. I wanted to like the luggage, but it is a really big disappointment. Here are primary issues: 1. The bag just doesn't have much usable space - the large handle and battery pack both take a lot of space up inside. The bag fits considerably less than my other 2 rollaboards. 2. The tray is useless - first, it is way too difficult to unzip and get out of the handle and once you do, it is so small, I could not imagine actually putting a laptop on it. Total gimmick. 3. Overall cheap build that makes me wonder how long it will last., Zippers, interior clasps, handle... The idea of "smart luggage" is interesting, but save your money and go get something else. You can get a good quality bag for half this cost and add on a portable battery - you will have the same functionality with more space and better longevity.