Awful online customer service. Awful customer service.. Bought an item online, after 2 weeks it had not been dispatched.. contacted them and was told its on out way and given a trace code, and told will be with me in 3 days. A week later, still nothing, again lots of excuses. Tried to call, no luck. explained this is a gift, and i don't mind waiting if i know it will come.. told oh yes its on its way.. then refund out of the blue, sorry we don't have the item in stock.. and now they do not care about reaching a conclusion of there mistakes.

Unbelievably bad customer service and returns… Unbelievably bad customer service experience. It has been 6 weeks since online order was placed. Shipment tracking is not available and its been saying "you'll receive your order in the next few days". Can't even cancel the order....agents are of no use and are quoting me policies that apply to "returns", even though I haven't even received the product yet. This must be a joke...

Still waiting for my refund 3 weeks… Still waiting for my refund 3 weeks later, the tracking says collected but it hasn't yet been delviered back to Mango. I have no way of contacting them, chatbot is useless and all my calls have been dropped.

Would give minus stars if possible Would give minus stars if possible, worst customer service experience ever, sent me the wrong order, returns policy terrible, by the time I had jumped through their hoops and returned the wrong order the clothes I wanted were no longer available... Avoid

The customer service and website… The customer service and website support is disappointing because I actually love the clothing and accessories from Mango. The last agent I dealt with was not helpful at all. I also recently purchased a purse, that is now tethering at the bottom (outside) of the bag. I don't know if the quality of the products are going down as well.