Long time customer with recent good experience I've been ordering from them since 2013. It can take a while to get what you order, but that's to be expected since it says so in all their information. Most things aren't even prepped till the end of the week is over since they group it together. I've been able to try various productions I would have never gone for due to normal price, pick up some really good deals on things I needed, and find some great deals on stuff that just made things easier. This review is about something specific though. I purchased two 20,000 mAh Portable Power banks back in November 2023. I had tried charging and using them for a while but could not get them to charge up enough or give enough charge to indicate that they were working to full 20,000 mAh capacity. I know I was outside the 7 day return period, but I contacted them at the beginning of March 2024 to let them know of the problem since I wasn't sure if I just got unlucky or they had gotten a bad batch. To my surprise, they went ahead and made an exception and refunded me anyway. I was just trying to warn them but they refunded me outside their window anyway. I thought it was a very nice act and will certainly keep buying from them.

2 Bear Grylls knives by Gerber I have purchased, received but never opened my items. About 3 months later, I opened my new knife and was unpleasantly surprised - it was defective. Then second knife in that order was also not really up to then spec. This Seller was great willing to help me to resolve the situation and provided me with the store credit for the amount I have paid. I feel this was very fair and I really appreciate their willingness to help. It is not a big money, but it feels so good to be a customer that is being taken care of.

Great Customer Support Some how my amount ordered didn't connect and I asked the company to fix the order number. They immediately replied they could not make an adjustment to add to an order. They suggested I cancel the order and reorder. I went to the website and was able to cancel easily. I reordered the amount I wanted. I am always happy with my contact with customer support.

Keep Your Information Updated! I had a problem I was not aware of, so when I contacted That Daily Deal with my question, I received a very prompt reply and a solution to my problem! Cassi was helpful and professional and it made me feel good that I am a regular customer. All companies should provide such excellent service!

I had lost track of an order I had lost track of an order, didn't even know where I had bought it. I didn't want to call and customer service fixed me up in a matter of minutes.