D.J. Kennedy
GBNot able to cancel order I placed an order on a Saturday, and then tried to cancel it the same day. I was told this was impossible and that after it shipped I could send back for a 25% restocking fee plus shipping. Hard to see how this couldn't have been canceled in this circumstance. I will now use bulk reef supply as my preferred vendor as they have exceptional customer service.
maruf82
GBOne of the best places for reef aquarium supply One of the best places to shop for my reef aquarium supply. When it comes to pricing, customer service... they are neck to neck with BRS. I used to purchase solely from BRS before, but now alternate between BRS and Marinedepot. There are many products that Marindepot has better pricing on, or have better selection.
Mario
GBThis company is absolute trash and… This company is absolute trash and garbage. They stole $140 and didn’t send me my order. I ordered two flood guardian monitors. They throw their hands in the air and straight up take your money and f*** you Do not order from them ever. There are many other better suppliers.
Matt Dyer
NZBAD, BAD BAD! As a customer overseas, my recent experience with Marine Depot has been horrible. Placed an order in November last year, yet have yet to recieve it - they've taken my money but no product! I call and I'm met with people who don't care, or can't understand my situation. The service level is simply shocking and unacceptable.
Sasha Enos
GBGreat people, great company. Fantastic customer service- the rep on the phone was patient, helpful, and sympathetic; laughing with me about my recent ordeal ordering the same product from another company and having to return it. Great people. Made me feel at ease. Great policies- they price-matched another online retailer for the canister filter I needed, plus 10% of the difference. Great shipping- They shipped it the same day I ordered it, it arrived in 3 days, packed expertly. In perfect shape. I will definitely be back. They can be high priced, but with this level of customer service and quality, I will choose professional over cheap any day.