AWFUL I couldn't give 0 stars and still post a review but PetFirst has been absolutely horrific about paying a claim. I have sent documents repeatedly (I have an email showing at least one that they claim they never got.). I have called several times. I have asked for supervisors. Both of my vets have called several times each only to be told each time they had never called before. Find a better company. I'm not sure you could do worse.

SCAM I adopted a kitten and opted in to receive a free month of insurance with PetFirst and since then have called over 5 times in order to cancel my policy and have my card removed from file, to this day they tell me they can only cancel a policy through an email form that requires access codes that THEY REFUSE TO PROVIDE YOU WITH. I ask to speak to a manager every time and am told that they are busy or on another call. I have lost hundreds of dollars over this and am taking legal action at this point.

Surgery was classified as routine hence denied Our dog underwent a surgery, we submitted a claim with all the receipts and necessary papers. Claim was classified as routine (a surgery, really?) and denied. Scammers. Cancelling my policy now, lost money on this useless insurance by paying a year policy in advance+surgery bills out of pocket.

Prompt service, easy to review claims Our rescue puppy has had quite a few issues the first 6 months of his life, and we have luckily had PetFirst to help us pay for his care. Once your claims have been processed, you can log into your account online, where you can review your claims and reimbursement. If a claim is denied, they explain in detail why the charge is not covered by insurance. Overall, PetFirst is very easy to use and makes vet care for sick animals much easier to afford.

Reliable company My lab, Odie, has been insured with this company since 6 mos of age and he's now 9 yrs old. Now that Odie is older he's been little more prone to injuries and having PetFirst has alleviated lot of our vet bills which we are very thankful for. I've never had any issues with PetFirst and would recommend to anyone looking for a little of mind for their 4-legged family.