AWFUL I couldn't give 0 stars and still post a review but PetFirst has been absolutely horrific about paying a claim. I have sent documents repeatedly (I have an email showing at least one that they claim they never got.). I have called several times. I have asked for supervisors. Both of my vets have called several times each only to be told each time they had never called before. Find a better company. I'm not sure you could do worse.

You get for what you pay for You get for what you pay for. From the beginning of the policy I was misinformed when I was quoted. When my dog was injured submitting my claim was a nightmare. Routine wellness visit states covers up to $250 after I submitted the claim for $211.00 and I get an explanation of benefits stating check was enclosed and I am only getting reimbursed $94 of $250 and check was not even in the envelope. Worst Insurance EVER. On top of my monthly insurance payment I'm stuck covering over $1500 in vet payment.

Hasn't Really Paid Off... We were unaware of the 90 day requirement and submitted our puppy's claims when he was finished with his immunizations all at once. Of course, we weren't reimbursed for any of it. What's worse- we DID submit a claim within the 90 day time-frame later and the company denied it, claiming that they didn't "receive it" until the 91st day. We've not been reimbursed for anything.

Surgery was classified as routine hence denied Our dog underwent a surgery, we submitted a claim with all the receipts and necessary papers. Claim was classified as routine (a surgery, really?) and denied. Scammers. Cancelling my policy now, lost money on this useless insurance by paying a year policy in advance+surgery bills out of pocket.

SCAM I adopted a kitten and opted in to receive a free month of insurance with PetFirst and since then have called over 5 times in order to cancel my policy and have my card removed from file, to this day they tell me they can only cancel a policy through an email form that requires access codes that THEY REFUSE TO PROVIDE YOU WITH. I ask to speak to a manager every time and am told that they are busy or on another call. I have lost hundreds of dollars over this and am taking legal action at this point.