Ditto to all the negative reviews **UPDATE** After my review I received a reply. You can see below I think. A refund has been posted to my account. Adding a star. Thank you Casabilanka. Ditto to all the negative reviews. Same story here. Ordered Dec. 7, emailed to inquire about my order #4608 the response was “ be more patient” another week passed and I sent another email asking for tracking number & I have had no response. I sent a third email requesting to cancel my order, no response. I will be calling my credit card company tomorrow to dispute charges.

Ordered from here and have requested… Ordered from here and have requested the status of my order #4792. And now the website isn’t working. I tried telling them I want a refund but they won’t even respond to me emails. Highly irritated considering how tough times are and I could have spent what money I have somewhere else

Don’t order from this website Don’t order from this website. I placed My order on Nov. 19 - order # 3701. I was promised delivery in 5-15 days. I was supposed to mail the ornaments out to friends and family. But it is the 20th and I haven’t received it yet. There is no use after now because my friends and family will not get it until after Christmas. I got a tracking number a week ago from the same Diana person (reported in other reviews but the number shows no progress at. I’ve canceled the order and requested a refund. Thanks for your reply. But giving my money back to me because you didn’t deliver the good is not compensation. Anu

Never received my order Never received my order. I sent several messages I was told it was in transit. They could not give me a tracking number or carrier info. Now they have stopped replying Order #4198. Do not purchase anything from this site.

BEWARE OF THIS SCAM BEWARE OF THIS SCAM! I placed a order on 12/10/20 and never received it. I emailed Casabilanka regarding my order and was told that the USPS messed up and lost my order. I replied to get a refund and any information regarding the supposed interaction with the Post Office and never heard back. After countless unanswered emails it is safe to say Casabilanka is a fraudulent site! BEWARE OF THIS SCAM!