This is a crook, not a company... I placed an order in the fall of 2020, which I have still not received. I have sent dozens of emails to the Casabilanka and the only response I get is "Your request has been received and is being reviewed by our support staff". This is a crook, not a company.

I have the same issue as everyone else I have the same issue as everyone else. I ordered Dec 6 and haven’t received our gift. I contacted the company 3/4 times asking for a tracking number and I haven’t received one. Probably because it hasn’t shipped. I would like a refund or my gift and no one will respond. Order #4543 If I don’t hear anything soon I will contact my credit union and file a claim.

Ditto to all the negative reviews **UPDATE** After my review I received a reply. You can see below I think. A refund has been posted to my account. Adding a star. Thank you Casabilanka. Ditto to all the negative reviews. Same story here. Ordered Dec. 7, emailed to inquire about my order #4608 the response was “ be more patient” another week passed and I sent another email asking for tracking number & I have had no response. I sent a third email requesting to cancel my order, no response. I will be calling my credit card company tomorrow to dispute charges.

Fly trap Ordered,money quickly comes out to pay for item,then nothing. No way to track the order. We understand there is a pandemic but the lack of information is frustrating. Of course we received the email,that they have our information and it is being reviewed, So is this review.

don't buy from here ......Didn't get my stuff and no reply back… Didn't get my stuff and no reply back to my emails and now I don't get to give y'all a bad review even though y'all filed me 83 dollars will never buy from here again