Never received order I ordered 11/30. Never received my order (#4096). Initially emailed to inquire about status and they said it was in transit and to be patient. Asked for a tracking number and never received a response. I don’t believe the order was ever shipped. So, I then reached out and asked to cancel my order and asked for a refund and never received a reply back. Now, the website is down and there’s no way to communicate with them. Do not use this company. If I do not receive a refund, I will be filing a complaint with the Better Business Bureau.

Ditto to all the negative reviews **UPDATE** After my review I received a reply. You can see below I think. A refund has been posted to my account. Adding a star. Thank you Casabilanka. Ditto to all the negative reviews. Same story here. Ordered Dec. 7, emailed to inquire about my order #4608 the response was “ be more patient” another week passed and I sent another email asking for tracking number & I have had no response. I sent a third email requesting to cancel my order, no response. I will be calling my credit card company tomorrow to dispute charges.

Don’t order from this website Don’t order from this website. I placed My order on Nov. 19 - order # 3701. I was promised delivery in 5-15 days. I was supposed to mail the ornaments out to friends and family. But it is the 20th and I haven’t received it yet. There is no use after now because my friends and family will not get it until after Christmas. I got a tracking number a week ago from the same Diana person (reported in other reviews but the number shows no progress at. I’ve canceled the order and requested a refund. Thanks for your reply. But giving my money back to me because you didn’t deliver the good is not compensation. Anu

We never got our order placed in… We never got our order placed in December. Service rep Diana Anderson stated was late due to Covid. 3 months later we never received it and they never responded to repeated emails nor would release phone #. I contacted my credit card Company who had Their fraud department research and they gave me credit back to my account.

Fly trap Ordered,money quickly comes out to pay for item,then nothing. No way to track the order. We understand there is a pandemic but the lack of information is frustrating. Of course we received the email,that they have our information and it is being reviewed, So is this review.