Unreliable Unreliable, inconsistent text responses as if multiple people are responding out of sync. -Seemingly very unorganized -I would not trust this service

Fast shipping, excellent email contact I love when a company gives you fantastic email contact to let you know they received your order, it's being processed, it has shipped... Wag.com also offers free shipping over $49, what's not to love? My only regret is I don't have more money to spend with them!

TERRIBLE Customer service TERRIBLE Customer service. Charged me for services they never provided and would not refund. THEN challenged my review. these people are crooks...DO NOT USE.

ABSOLUTELY HORRENDOUS. Wouldn’t recommend to ANYONE Person never walked my dog and they refuse to refund. I have time stamped entry on my automatic lock and cameras on my entry and exit. He stayed for 5 minutes. My poor dog was so confused and just needed a walk. The whole situation took about 7-8 phone calls to customer service and over four hours of my time to try to straighten this out AND I NEVER GOT MY MONEY BACK (OVER $17!!!). Do you know of any company that has such a poor customer service that they would put a customer through all of this for $17 after being a loyal customer for years and years?! It actually sounds like I’m exaggerating but I’m really not, which is the sad part. I ended up filing a dispute with my cc company 🤷🏻‍♀️ and I won. My cc company apparently believes me and can use their brains to see obvious evidence and make the decision to refund me (whereas Wag’s policy is to listen to no one and keep their money). They don’t care whether or not a walker does his/her job or not. They already have their money at that point. Absolutely horrendous customer service. Wag is now disputing my TrustPilot Review. Nice try, I have evidence of all of our communication. Just further proves my point of the type of company they are. Still haven't reached out to try to make it right (nothing would at this point anyway), they just want the review taken down.

outstanding I wouldn't have known about the recent dogfood recall if they hadn't notified me, and they cheerfully offered me store credit for the food I had to throw away. It's a luxury to deal with a company that wants your business and cares about your pets.