Good luck finding anything The website is always changing and I find it impossible to find where you log in and where my paperwork is. Once I find my paperwork I find it hard to change the 'attention to' at the top.

When I renewed my pets letter it kept … When I renewed my pets letter it kept the date of 10/25/2016 and said it expired one year from that date. I renewed in October or November of 2017. Didn't give me a new date.

The post never arrived to destination I needed your help to get my dogs into Colombia. The ID helped, but the documents never arrived into Panama, and now, 1 month later I am in Colombia and don't need them anymore. The tracking number says,'The item is currently in transit to the destination as of October 19, 2017 at 9:07 am.' now we are 16th of November..???

Your site was very confusing Your site was very confusing. I made numerous requests for your help, to no avail. I only got help via phone after more than 3 weeks of calling daily. Thankfully I finally got a call back, & the gentleman on the phone was able to set up my purchase of pkg. Then I was finally helped yet again to register my dog. All in all it was not an easy process. In future I would suggest than you send out the appropriate info. when requested, also reply to your phone calls, especially when someone tries daily for weeks on end. Thanks for finally getting me registered, Patricia Morgan.

I suffer from PTSD and because of your … I suffer from PTSD and because of your sight in a pinch I was able to travel with my dog as a therapy dog on the airplane which made a huge difference because I hate flying. I had just flown to Seattle to pick up my wife's remains as she passed away after a battle with diabetes and having my dog with me really save the day. I'll always love you guys and thanks so much for the easy path, which has been very very difficult up until that point