Ali Hamza
PKEcart Parts Review The manager,was very informative,Polite, Friendly and helpful. Everyone I came in contact with went out if their way to make sure I was comfortable. It was a great experience with outstanding customer service My wife loves her new golf Ecart!
Almost Perfect. . .
GBI ordered a roof basket which arrived… I ordered a roof basket which arrived fairly quickly. Unfortunately it was damaged in shipping (FedEx Ground). The box was torn and a top rail dented. This is a roof rack, so I expect it to get scratched/dented through use, but I wanted to put the dents in it my self. I reached out to customer support and they got back with me quickly and we agreed to a fix. My major concern was with the complete lack of over-boxing. An additional box of heaver cardboard with, perhaps, some Styrofoam could have prevented the issue. In summary: Customer Service is awesome Shipping needs to loon into over-boxing. John Gillaspy
Tony
GBWhy put a parts stickers on the… Why put a parts stickers on the product? You have to take off the sticker that only partially comes off. Then you have to remove the pieces that didn't come off with along with sticky mess left behind. Then you have to rub it down with a cleaner to get the rest of the sticky stuff off. Dont inconvenience the customer when you can find another way to "sticker" your products.
Mitch in Texas
GBQuick response, good communication Had an issue with an order, called the contact number provided on their website and left a detailed message. That same day I received a return call explaining the measures eCart Parts was taking to make me whole. Thanks eCP for the quick response, good communication and simple resolution.
Mike Myers
GBBest Customer Service EVER!! Extremely happy with ecartparts customer service and knowledge. Whether your new to the golf cart project or experienced, their team is there to help. Thank you C.