Very happy I had a wheel built and send to the UK from Germany. The customer service team reached out to me before building the wheel to make sure everything was ok, and the wheel arrived very quickly and in great condition. I really appreciate this kind of service, keep up the good work

Order not dispatched and impossible to speak to them! Ordered a set of forks from their website. Currently waiting over 11 days and nothing has been dispatched and I've heard nothing! The order has been "manually locked" and have not been able to contact anyone meaningfully by phone, email, or their ticket system. I have an open ticket which they have acknowledged for the last week but have failed to give any information or update on my order whatsoever! Even a "sorry to keep you waiting" would be nice.

Just bought an FSA chainring for my… Just bought an FSA chainring for my Ebike that none of my usual websites had in stock. Starbike's price was excellent and delivery took only one week. Their customer service was also excellent. I will definitely purchase from them again.

Starbike new to me but performed well. I ordered from Germany to UK and I'm very satisfied with the service. 'Saw favourable Trustpilot comments on this retailer. Communications were effective and in very clear English. Despatch inevitably not overnight but conducted well by German and UK carriers- a longer distance after all. Some delay and charge with VAT at UK end but next day delivery once paid. The product price was good and once UK VAT was paid was still competitive. Packaging and product condition fine. 'Got wheels that are hard to find in UK- comparable price. All good.

EXCELLENT SERVICE EXCELLENT SERVICE, shipping went fast. Returning the article was no problem an refunded within few days. I recommend this shop and will definitely buy again Ext1448 Paul