Quality Products Quality Customer Service I had an old, maybe 10-years or so, Superflate that took 12 gram non-threaded CO2 cartridges. It served me very well for many years. It eventually quit working and the next day I contacted Genuine Innovations. They replaced it with the new model which takes 20 gram non-threaded cartridges. I had the replacement in hand within about a week of contacting Genuine Innovations. Great customer service. From my experience I recommend Genuine Innovations, for me their products deliver many years of reliable service and the company stands behind their products. Thank you.

I had some problems with an ultraflate… I had some problems with an Ultraflate I bought and I received some of the best customer service I’ve ever had with a product. I explained my issues and Genuine Innovations had no questions and REPLACED MY PRODUCT FREE OF CHARGE. GI has found a customer for life because of their awesome service AND them standing behind their products. Finding a company that does both nowadays is a rarity. When I do find that, I will go out of my way to continue to buy from that company. Keep Up the great work GI! Thank you so much!

If all companies were this good, America would be in much better shape. :) I just wish every company was as easy to work with, and stood by their products, like Genuine Innovations. I’ve been using their inflation system for as long as they’ve been in business, and they ALWAYS stand by their product. Kudos!

I owned a previous model for over 10… I owned a previous model for over 10 years. I recently replaced it with newer model. My personal tip is to always make sure your new tube’s presta valve is open before you attempt to inflate.

Fantastic customer service Fantastic customer service. They stand by their product and honor the lifetime guarantee.