Your customer care is exemplary Your customer care is exemplary. I contacted customer service through your website stating that my inflator had broken during recent use. Without questioning me, you offered a replacement at no charge and processed the order the same day. I’ve enjoyed your compact and simple to use inflator for many years and appreciate that you offered to replace it when i had a problem.

Well, you could do a little bit better Well, you got my address wrong so the first attempt by UPS was unsuccessful and the next two attempts by UPS to the correct address were unsuccessful. I ended up having to pick up the package at the UPS facility. I don’t know...I was rather annoyed by all this but I have the package.

Lifetime Warranty and then some Long time customer, first time with an issue. Inflator was ~15 years old, needed seals. They promptly sent out a whole new inflator package with CO2. They definitely honor the lifetime warranty!

Got a new mountain bike and needed an… Got a new mountain bike and needed an inflator to go with it. Ordered the updated version of the inflator i have been using on my road bike for over 15 years and it met all my expectations. It may be a few extra ounces but the straight forward trigger mechanism works every time. Had the occasion to help a fellow cyclist repair a flat recently... their inflator was going through CO2 rather quickly but my GI inflator got the job done straight away... very reliable.

Good Experience So few companies actually live up to the lifetime guarantee these days. I had a very old air chuck, probably 15 years old. It stopped sealing against the valve stem, they replaced it with no drama. Much appreciated!