Out of stock, shipped wrong product I preordered a Chiefs ornament on 2/22/2024. The product was shipped 4/14/2024. It arrived today. I opened the box and the item was a Michigan ornament. I took a picture of the packing slip and ornament, but the site doesn't allow me to upload pictures or post links. I went online and the originally ordered item is out of stock.

GREAT PRODUCTS EVEN BETTER CUSTOMER SERVICE I purchased a travel mug and broke the lid and straw by dropping it very recently. The rest of the mug came out of it without a scratch. I sent an email asking to purchase a replacement lid and straw and explained I didn’t have my original order number. Not only did a response get sent quickly, they found my original order and a replacement was shipped within 24 hours. More companies need to take lessons from this customer service department. I will be sending all my friends and family over to purchase their favorite sport/team swag from FOCO.

I really cannot fault this company I really cannot fault this company. The lego is amazing and they are quick to deal with any enquiries may have. Would defiantly recommend

Julie / FOCO Customer Service Julie in Customer Service handled a lost in transit item for me and was very prompt and professional. I appreciate how she dealt with my issue!

Great customer service!!!! I have been purchasing bobbleheads from FOCO for several years. Just had an issue with a bobblehead that had a quality issue. I reached out to customer service and Julie got in touch with me. They replaced the bobblehead quickly and efficiently. I will continue to purchase their products knowing that people like Julie are willing to help their customers with any issues! Great job Julie and FOCO.