Worst Customer Service I’ve ever seen! I ordered a $600 rower. When they sent it to me it was missing a bunch of hardware. I spent a week trying to get in touch with someone and finally someone returned my email. I said EXACTLY the hardware that I was missing, the quantity I was missing, and even included a picture of their instructions to better reference it… and a WEEK later i get shipment from them and it’s the wrong hardware! I can’t call them because they don’t list a phone number, they don’t respond in chats, they don’t respond in emails. All I want to do is build this $600 rower but it’s been sitting in pieces on my floor for weeks now. I wrote a negative review and when I heard back from them I deleted the review out of good faith and this is the thanks that I get!

I ordered the classic rowing machine in… I ordered the classic rowing machine in the middle of October. The machine was shipped with me with incomplete parts so it is impossible to assemble. I informed the company about this and identified the missing parts and they resent duplicates of a part I already have. Terrible customer service has left me trying to find a solution for over a month now. No phone number, terrible communication delays via email, no web based chat. STAY AWAY from this company.

Great quality Great quality, good looking. Would be much easier to assemble if parts were labeled correctly.

Utter failure Utter failure. The package arrived with missing parts. Nearly impossible to reach customer support. No phone number. I finally got one email reply, but I have no idea if they are shipping the missing parts or not.

Terrible Customer Service I ordered and paid for a rower online. A couple of days later I received an email that the rower was listed at the wrong price and my order was canceled. I emailed back requesting to speak to a manager or supervisor. I should be able to get the product for the price listed online. My requests were ignored. Terrible sevice!