roy
AUepoxy fish surfboard from GSI, paddles well, surfs well and I'm enjoying getting back into surfing, My one disappointment is the board arrived with a indent on the bottom, Requires shipping with more protection. ie bubble wrap
Nicola Michelle Diepdael
CAbuyer beware I bought a modern surfboard and the first time I stood up on it my knee went through the top. I thought it was a freak accident so continued surfing and every time I put pressure on the top it caved in. I contacted GSI about it and they said they would get back to me. Months went by with no follow up. I checked back in with them and they said that it was deemed "normal wear and tear" and that they would not be doing anything for me. I've decided to try to fix it myself. As I cut away the damage I can see that the epoxy is extremely thin... not surprised that it couldn't withstand my weight. I weight 170 lbs and this board is supposedly rated for over 240lbs. It's obviously cheaply made, which I'm sure they know and are not interested in taking responsibility for it. Buyer beware.
ethan
GBNo response from GSI customer service My GSI board buckled after 20-30 sessions in 4-6 ft waves. It didn't hit the bottom. I called GSI customer service to find out what they'd do and they never called me back. >Awful experience for new surfer. >>>Once they get your money they don't care if their product meet expectations. >>>>>Would definitely NOT recommend GSI products. Ethan
Bryan
GBOrdered a salt gypsy Ordered a salt gypsy. Rode under 5 times and the board is delaming. Will not help me, will not offer a replacement because its older than 90 days. Offered me a vip code to buy another board.. Why would I buy another board when this one is falling apart. A 700 dollar board should not be delaming the way this is. Super disappointed. Edited: As the company has said the board is 3 years old. The boards been ridden a few times. 3 years old or not it should not be delaming right now the way that it is all over the board. Edited again: Why would I purchase another board from you if youre unwilling to even look at this board to determine if its a manufacturers defect. You have sent me damaged boards day 1 in the past. I have 2 salt gypsys, both were sent to be obliterated. yes you did reship me new boards, but now with this board im having all these issues arise. I offered to send pics or even send you the board to evaluate. Again its like a foundation pourer of a house. If you mix too much water or too little water into the concrete the foundation will crumble. I have a feeling there was an issue with your process and now this is happening. Your lack of willingness to even try to help fix this issue is disappointing. Again, 3 years old or not this shouldnt happen. I have 8 year old boards made by locals that have been beaten to death with no issues. I know im not the only one with problems.
CK
GBTerrible Europe Customer Service... Terrible customer service from the European side, two emails with no reply at all. Don't make the best boards either, new HS hypto krypto creased on the first surf while duck diving. Other people have had similar issues with the GSI boards made in Thailand