Terrible user expererince Terrible user expererince. Received wrong size, reordered correct size which took about 35min over the phone. Was waiting over 1 week, item never arrived - they knew already that the product was missing -hoping I'll forget. Apparently no replacement articles in stock anymore but lets not call the customer. (damn it, I noticed the item didn't arrive)

Absolutely Impressed Several times while shopping for sporting goods, I've found Backcountry has the best sells. I bought a helmet that was too small, and the return process was a breeze. Staff are friendly, they respond quickly to messages, and shipping is so fast it's here before I close my computer. Will continue to give Backcountry my business!

Damaged goods and missing parts. Purchased touring skins. Trimming tool missing and on further inspection damage to skin fibre was evident. so clearly an item that had already been returned and resold. Needed item for impending trip so had to suck it up but definitely cannot recommend this supplier.

Exceptional Service and Products I see all of the negative reviews, but that has not been my experience with Backcountry. I'd like to commend the exceptional support I've received from the service team at Backcountry. I've had a unique situation with odd requests come from a recent purchase and the response from the team has been incredible. It's obvious that they are extremely knowledgeable around products and policy, helping me to make the best decisions for my needs. It's quite honestly the best service I've received from an online retailer. I will definitely be looking to Backcountry for future purchases and will recommend others do as well.

DISHONEST RETURNS DEPARTMENT I just ordered a pair of shoes from backcountry.com. I had them on my feet for about 60 seconds before determining they were too large. I immediately boxed them and mailed in a return. Backcountry in turn gave me a store credit rather than refunding my original form of payment. When I called to ask why, I was told they were received back "dirty inside and out." I told them this was absolutely not true, to which they replied that the receiving department documented that they were. I asked for photos. They had none. I questions the honesty of their returns department. It is either their standard response in order to retain funds or they are employing dishonest persons on the receiving end of returns- can't help but wonder if those brand new shoes are now being worn by an employee who documented them as "used." For the record, item was shipped back within 24 hours of receipt. Again, No photographic proof from backcountry showing a used product. Customer service is outsourced and agent refusing to let me speak to a supervisor.