Absolutely Impressed Several times while shopping for sporting goods, I've found Backcountry has the best sells. I bought a helmet that was too small, and the return process was a breeze. Staff are friendly, they respond quickly to messages, and shipping is so fast it's here before I close my computer. Will continue to give Backcountry my business!

Please avoid this company Please avoid this company. Had one order, went ok. Tried another: canceled 3 days later with no explanation. Tried another: free shipping "shipped" a week ago, now apparently it's in a delivery exception in a city 300 miles away, while the "5 business day" delivery window has officially closed. Don't be fooled and just go order from the manufacturer direct or REI...

Warning: DO NOT Buy From Them!! Where to start, as so many issues! Did not give me 15% off on 1st order as website promises. Did not ship Xmas present (snowboard and bindings ) order until 10 days after ordered (ordered 9 Dec, shipped 19 Dec). Customer service (Gearhead ) could not explain why order shipped so late, why discount not applied, or why website stated Free 2 day shipping but they gave me 3 day shipping when order finally shipped today. I have no clue if I'll even get correct board and bindings, as so many other reviewers did not get what they ordered. My overall experience was horrible. Do NOT recommend this company!

corporate jargon & no customer service I purchased a backpack and it sat in their warehouse for 10 days before shipping. I messaged them twice asking about it and got the usual corporate jargon "it's in pending shipment status." Sure. So finally it came to the point where I told them if they don't ship it out today I'm going to cancel the order because I have a trip coming up. No response but an hour or so later I received a shipping notification email. It was finally delivered (no expedited shipping or anything) and still no response to my email. Needless to say I'm done with Backcountry not so much because of the delay but because of their absolute lack of customer service. I'd advise you to do the same considering prices for these items are pretty much standard at these stores.

No order record but billed I ordered from them for items on sale. I never received a confirmation email but wrote down the order confirmation number. When I called, I was told that there was no order. I let it go. 6 weeks later, I received a bill for the order with one item unable to ship as it was not in stock. I had to call to cancel the order that I clearly did not expect as I purchased the items elsewhere when my order was not confirmed. I have also separately had an issue with them refusing to price match. Not a reputable company. I won't do business with them again.