REI online will cause you hours of strife While the company stocks quality products, their transactional capabilities are borderline fraudulent. Store pick-up items were delayed 20 min: at the counter I'm told my amex card has canceled half my order. I had to call AmEx on the spot to discover that some bizarre intermediary that REI uses had refunded half of it! And now, in the store, they wanted it back. The clerk told me this happens all the time 😜 2 days later they email and cancel my other purchased two items due to "inventory changes".

Absolutely terrible customer service Absolutely terrible customer service! I went into the store and found the water shoes I wanted but they did not have my size. Buy the membership, then order online. I did. REI said my shoes would be here in 3 days, they shipped my shoes and they were due in 3 days 6 days later no clue where they are and the shipping company says they never got the package. REI is like oh I can get another pair out and they will be there next week. Next week I am on my cruise that does not help me. Shop somewhere more reputable.

Shameful business model. Refuse to exchange defective products Off-season I bought my wife a REI brand "organic clothing elwy bib snow pants" online for her birthday in April. This winter on our first ski trip we realized that it was defective (the zipper was put on wrong). We took it to the hingham MA store and they agreed it was made wrong and could not be fixed but refused to exchange because we didn't pay to be members and it was more than three months after purchasing. Of course its more than three months, it was summer time and these ski pants for the winter! This is the most shameful business model: "We don't stand by our products because they suck, therefore you should pay us more and buy a membership for the honor of returning the defective trash products we sell you". I will never shop here again!

This company and platform was horrible… This company and platform was horrible to work with. The platform has countless bugs that causes countless repeat messages to the same customers and they charge you each time even tho it’s a platform error. 0 refund policy for anything even tho their platform doesn’t perform as promised. Their customer service is rude and blames their problems on 3rd party company twilio. They’re another company passing the bill for their problems onto their own partners. Then they suspend your account for messaging too many people after they give you a 5000 sms daily limit. They’ll ask you to make a new account so they can get another signup fee from you instead of fixing your account.

Very bad and stupid I will never order… Very bad and stupid I will never order again I stay on the phone 3 hours no help I will not recommend to anyone I never see company like this in my whole life