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Spinlister

http://spinlister.com

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3.40

Based on 20 Reviews

0.00%

75.00%

5.00%

15.00%

About Spinlister

How it works for people listing: 1) Members easily sign up through our web platform, iOS app, or Android app. 2) They list their bicycles, skis, snowboards, SUPs, or surfboards with real photos, to rent to likeminded people worldwide. They set their own price, which they can also adjust per rental. 3) Users searching for equipment in their area request to rent for specified days and times. Listers can easily turn down an offer if the agreement doesn’t work for them. 4) Money is transferred securely prior to pick up, eliminating any uncomfortable conversations or non-payment. 5) Every bike listed is insured up to $5,000, skis/snowboards $1,000, and SUPs/surfboards $2,000 against theft or damage, making the experience completely safe for every person listing their gear. Both renters and listers can review each other and become verified through Facebook, Twitter, and cell phone. How it works for the renter: 1) Users search for bikes, skis, snowboards, SUPs, or surfboards in the area they wish to rent. 2) They view the equipment available in that area and make a request to rent the ride. 3) There is an in-app chat feature allowing both parties to communicate about price, components, verifications, reviews, etc. Once the lister decides they will rent the equipment to the person requesting, they “confirm” the request. 4) Renter pays for the rental and picks up their equipment at the negotiated time and place.

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Great idea, pretty good execution, interface can be confusing The easy communication via text is nice. Trying to update my bikes after I've uploaded them is not very intuitive. I had to edit every single one after moving.

Great money but VERY STRESSFUL communication with the “support team” The app makes me great side money ($1500/mo) -however, when there is an issue thats needs help from the customer service department ..THEY ARE LIARS AND VERY UNPROFESSIONAL !!! I have never dealt with such bad customer service in my entire life. They will say one thing in one email then totally disregard what they said in the next. And even worse, if a customer wants to extend and does not do so on the site , they can return it HOURS later and Spinlister won’t charge their card and they will blame YOU (the lister) for it. Absolutely mind blowing. I would pay $1000 to talk to the CEO face to face to discuss how this needs to be fixed.

Great...eventually I tried using Spinlister for a trip last year and the person whose bicycle I asked to rent never replied. I had the same experience this year. But then the Spinlister desk got in touch, gave me a coupon, and encouraged me to try again, which I did. Third try was the charm -- great bike at the right price. Happy ending.

New owners, company not the same I have been renting my spare bikes on Spinlister for many years and had good customer service in the past. Since the website was purchased by the new owners their customer service has gone downhill. I still list on the app for one of my side gigs, but the company is not the same since the new owners took over.

Great Service! Be sure to screen your renters. Some renters can be flaky or demand too much. Don't bend over backwards for a rental (one person expected me to drive for over an hour to deliver the bikes to a hotel). Other renters are great and completely painless, and these are the majority. Spinlister is great, especially if you live in a densely populated area. Out in the suburbs, it can be a challenge occasionally.

Spinlister

http://spinlister.com

About Spinlister

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Rez

Burner Email

Steven

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