Horrendous item care and customer service I have bought from TSR several times before without an issue. This time was a complete farce. I had the winning bid for Fox 36 Kashima coated forks. They arrived in a battered box with 2 pieces of crate paper for protection... No bubble wrap, no padding, no extra cardboard, just paper. Some how the stanchions survived the delivery, but the forks were covered in oil. Everywhere. Reporting this to TSR, they couldn't have cared less. Short, dismissive replies with no explanation or surprise in how woefully packaged the forks were. Trying to email TSR directly my emails were returned because their mailbox was full (??) Absolutely dreadful service. Im genuinely shocked and disappointed in Tri Sport Resort.

I received a product without the … I received a product without the accessories I thought were would be shipped with the item. Several calls to TriSports have gone unanswered. I Cannot get anyone to respond or call me back. Very disappointed in the follow-up service.

Will not replace faulty goods Ordered an item described as new on eBay (a returned unused item from Wiggle): didn't have the to fit it to my bike for two months and then found it was broken and useless. TriSport refused to provide a replacement or refund because it was more than 30 days since I bought the item. This is unfair and unprofessional - they supplied faulty goods and should replace it.

I had a gift card from over a year ago I had a gift card from over a year ago. I was told that the company was sold and that voided all gift cards...and also there was an expiration on the gift card??? I don't know how there can be an expiration on a gift card which is purchased, and why/how a company can't honor a gift card for the company they purchased...debt / obligations included. Slimy excuse for taking advantage of the little person. I'll never shop here again or recommend it to any of my clients. POOR FORM.

I give them a single star for a decent… I give them a single star for a decent website. Beyond that, they are a waste of time. They cancelled my order twice, with no explanation or notification. This is a first for me using and online company. I placed two orders, one online and one with a person over the telephone. Someone in the company just cancelled both orders, after the credit card charge was approved, and did not notify me of the cancellation. Maybe they should not be doing business. They clearly don't know how to do this. I'll let everyone I can reach know to avoid this website and store. Its just a waste of time. I don't get it.