No grip- broken ankle Beware these sandals are dangerous! I got them for backpacking in Costa Rica as they came highly recommended. Unfortunately on my 2nd day of wearing them 3 days into my holiday I slipped and severely broke my ankle. The grip on the sole of the sandal is non existent and these are dangerous. I reached out to teva to be told they don’t know of any grip issues and dismissed. I’ve seen at least 3 other reviews of slipping due to grip. Considering what I have been through your customer service has no empathy

Poor customer service and long dispatch/waiting times Extremely terrible customer service as a New Zealand based customer. I have heard good things about Teva sandals so I ordered on online through their website but when I placed the order it had failed due to a technical issue. So I did another order but then realised the first order did in fact go through so I have ended up with two duplicate orders. I have emailed the company but have gone three days without a reply, so I called the Australian based customer service number (there isn't an NZ based number). They were extremely unhelpful and just said that once an order has been placed it can't be cancelled, even though it was due to an error on their part. The order hasn't even been dispatched yet?? They weren't even able to give a time frame for when it will be dispatched. Please do not order through the Teva website, if you do want to get Teva sandals go to a store like Katmandu or MacPac but I would recommend another brand like Chaco.

Very poor experience Very poor experience. I accidentally ordered the wrong shoes, caught it immediately after paying. I immediately found a prompt guiding me on how I could cancel the order within the first 30 minutes but what they proposed doesn’t exist on their phone or computer website. Obviously customer service for phone or text didn’t open till 10am ET and it was 9am ET. So annoying

Quality, quick delivery I purchased the woman’s original universal sandals. Delivery was quick. Large range of products, website easy to navigate. Product is good quality. Rubs a little on the toe section but could break in with time. Super lightweight and lots of flex. If you are between sizes, I’d recommend sizing down.

MONEY SENT NO GOODS RECEIVED… I ordered 2 prs of TEVA TIRRA sandals for tevaoutletuk.com on 19th July- 10 weeks later NO SANDALS. Paid via paypal and money was sent. Have emailed customer service - stuck in customs awaiting paperwork says " Erica Peg" who says will chase???? I am hoping paypal can help me get my money back. Shambles outfit!