I bought a pair of Teva sandals based… I bought a pair of Teva sandals based upon recommendation. Firstly, they started to smell terrible after a few wears, and even when washed the smell lingers in the sole. I don’t normally have smelly feet and this hasn’t happened with other sandals. Secondly, the ankle strap pulled out of the sole after about 5 months of limited wear. After multiple messages to and from customer service they sent me a returns label, I sent them back, the returns shop didn’t give me a proof of postage, and now Teva have refused to refund or replace, despite me having sent them the original invoice and photos of broken sandals. So……stinky, badly made, and crap customer service. Don’t even bother buying in the first place.

Excellent...detat? Excellent. Nothing but the best service that cares about your needs. Female staff truly understands detat! If I was the owner I would give the gals a week to ✍ an apology letter to me for their unlawful acts, duties and insubordination or face federal prosecution. They would NEVER purposefully destroy a company for profit, would they? After all overpriced birkenstocks or cheap slave labor made sketchers wouldn't want to profit at all costs,would they?

Over the years Over the years, my wife has bought no fewer than 6 pairs of teva sandals… ALL of them have come apart… the upper separates from lower … I have tried everything… glue, sewing,etc. Vulcanization technology has been around for ever. you folks cannot make a more reliable product? I told my wife to quit buying these substandard sandals… she’s learning… if they were really cheap. It would be different… but these sandals are expensive! Make a more reliable product or just quit altogether…so disappointed

Quality has massively deteriorated I have worn Teva sandals since the early 1990's. I recently decided to get yet another pair (the F1 5 Universal being the new model name for the ones I had bought before) but they are no longer the same. I was shocked. The cushioning, especially under the balls of your feet, is now very poor for cushioned footwear let alone for what was once a leading manufacturer in this area. Other aspects are also distinctly lower quality and cheaper construction. I sent mine back for a refund.

TEVA used to stand out for excellence TEVA used to stand out for excellence, but not any more. I have spent the last two months trying to communicate about an exchange... NEVER, NEVER could connect with a live human. I persisted because we had been loyal customers. THE ABSOLUTE WORST CUSTOMER SERVICE (or lack thereof). Makes me sad!! Former NORDSTROM executive