I feel like I dodged a bullet I feel like I dodged a bullet. Larry, our salesman, was awesome and my Bunkhouse Rustic Lodge XL Dog House was sent in a very timely manner and the quality of the house was also excellent. There were no surprises other than me being absolutely happy with zero complaints regarding my puppy's new outside shelter. Purchase date was 9/22/2020.

SCAMS Terrible Customer service no one answers for days! There is no phone number you get put on monthly subscription that you never agree too and there’s no where to go to cancel it. Calling my bank tomorrow do not fall for their scams!!!!

Did not received my full order Did not received my full order. still awaiting for a harness and a dog seat belt and leash which The Seat belt leash was to be Free. disappointed.

SCAM!!!!!!!! SCAM. Don’t order anything from this bull**** company. I ordered over a month ago and was already charged- never got any shipping confirmation and convinced I will never receive my items. And to make things worse, their “support” team doesn’t respond to my emails and when they do it’s all lies.

Absolutely incompetent! I understand why this company’s overall rating is so low. They are incompetent at filling an order based on the specifications I entered. I ordered dog boots for a 40 lb dog. They sent dog boots that would probably fit a toy poodle. When I contacted them, they said we do not refund or exchange! What??? Wait! This was their error. They agreed to send another pair. Hoping for the appropriate size, I was disappointed to receive another pair of dog boots slightly larger than the first pair they sent. What is the matter with these people??!! Do not order from this company!!!!