Absolutely incompetent! I understand why this company’s overall rating is so low. They are incompetent at filling an order based on the specifications I entered. I ordered dog boots for a 40 lb dog. They sent dog boots that would probably fit a toy poodle. When I contacted them, they said we do not refund or exchange! What??? Wait! This was their error. They agreed to send another pair. Hoping for the appropriate size, I was disappointed to receive another pair of dog boots slightly larger than the first pair they sent. What is the matter with these people??!! Do not order from this company!!!!

SCAMS Terrible Customer service no one answers for days! There is no phone number you get put on monthly subscription that you never agree too and there’s no where to go to cancel it. Calling my bank tomorrow do not fall for their scams!!!!

A group of Scammers with awful customer service Safepet is an absolutely awful and dispicable company, if you can even call it that. I purchased ONE dog seatbelt harness, and then was charged for 2, and a dog carry bag that I NEVER purchased! Their website has flaws and lies on multiple pages. Worst of all their quote “unbeatable customer service” NEVER answers emails and is extremely frustrating to communicate with. After I noticed that I had been charged for things that I had never purchased, I immediately emailed them, only to find out that there was NO canceling and returns would cost more than the original product did. Please don’t be fooled, and PLEASE do not buy anything from this horrible, awful group of scammers.

Horrible Customer Service I wish I would have looked at all the reviews prior to making a purchase. I wanted to return 2 dog seat belts that I purchased and have not used because I can't get my dogs to sit in the back seat. They want to sit in the far back of my SUV. They requested pictures of the items before they would even initiate a return conversation. Then they explained how to return them but there will be a $4.95 restocking fee for each item and I have to pay return shipping etc...I will never buy from this company nor will I ever suggest somebody buy from this company. Horrible customer service.

Total scam Total scam! Don’t trust this company. Ordered a “Free” seatbelt and was charged $10 for shipping plus another $10 for a brush I didn’t order. Tried to contact company to cancel order immediately after but no response from company through email. No phone number.