Absolute Trashfire of a company Absolute Trashfire of a company, No information how to buy credits, hours waiting on the phone, passed around from organization to org. I straight-up refuse to teach under PADI anymore, i tell people Ill do recerts under SSI or nothing. DO NOT CERTIFY UNDER PADI, GO TO SSI! or you will have nothing but problems in the future

Received Padi Club membership offer in… Received Padi Club membership offer in the mail today, decided to look at reviews online before spending the $29.95 to sign up. Glad I did! So many recent reviews stating the site it pretty much useless. I'm confused, how could a powerful reputable organization like PADI let an important tool slip through the cracks?

Poor quality online learning. Did not receive all learning materials Poor quality online learning material. Equipment referred to in the learning material that should have been provided as part of the package was not supplied by PADI. I have contacted PADI on 3 separate occasions and have yet to receive a response. Very poor customer service, PADI has no platform for feedback so free to charge extortionate prices and deliver little. Hugely disappointing.

Awful Web Site, Worse App and non-existent support Good grief! How bad can it be!? Very, apparently. Loggin into the very poorly designed, laid out and implemented web site took a number of attempts. Why so many large adverts? Once I am finally in, guess what, no certifications on record. But, doing a verification check yields all 3 of my certifications, scuba, open water and advanced open water. Trying to raise a support ticket took 3 attempts. Trying to create a Revalidate fails every time with a blank screen. Seriously!? For a global organisation that is supposed to be promoting safe, competent diving and global awareness, this is a massive FAIL! Next step is to switch my certifications to SSI

Literally no customer service if you have a bad experience We had an awful experience with a dive centre and reported to PADI QA process. PADI couldn’t have been any less interested. PADI could have at least refunded us for the e-learning that we had paid for in good faith even if they could not force the centre to issue our refund. Instead they have kept our money despite knowing that we couldn’t complete our course. I cannot understand the poor customer service and lack of support when dive centres do not meet basic standards. It really is a case that once they have your money they do not care.