Working to Be Fitter & Leaner 74 Year Old I have carefully used the 1-2-3 10 minute learning sessions followed by one of the 5 minute cool down sessions. It is encouraging to have the different trainers teaching proper form and breathing techniques as well as rowing along the Charles River or beautiful waters in the Bahamas. I have taught yoga for 6 years and now teach gentle yoga 3-4 days a weeks to Seniors, so my legs and glutes are in great shape & I find it easy to push my effort up on the rower quite quickly. The rower will really help me develop my core, shoulders, and arms. I am recovering from some minor surgery I had on the 22nd and can't wait for my surgeon to release me to exercise and teach yoga again in 2 weeks!

The Good, The Bad, and The Ugly! As a brand new customer to Hydrow I had an issue which I presented to the support team. Not only did I receive Zero support the supervisor wouldn't even speak with me. I was told that there was NO exception to their policy. I called back and spoke to Karla in sales and she resolved my issue. It would appear that, Manuela and her supervisor Marcus, are not suited to represent Hydow in customer support as they clearly have NO concept of their position. Karla deserves a raise and promotion and Hydrow is lucky to have her on the team!!!

Screams luxury, but the service should be better The machine itself says luxury, but at this price point, there are better machines out there with better with better customer service. The warranty just exists for them to say there’s a warranty. The coverage term is short, and once it’s out of warranty, be prepared for couple hundred dollars for repairs.

WOEFUL ROW Hi Hydrow. Sadly, my in the initial delivery of my Pro the "boxing" was VERY damaged, laying on its side in the delivery truck (not upright as specified on the packing), and had been "stabbed" with a forklift. I had waited quite a while for my Hydrow and having to send it back and wait ... again ... for a replacement delivery was hard to do. The Customer Team members I spoke with were knowledgeable and helpful but a couple of them were difficult to understand. On its arrival and power-up the rower would not connect with my modem and required yet another call to Customer Service. After some resetting and rebooting, it finally connected and, for the last week, operation has been flawless. I wish I could've started rowing a month ago.

I love the Hydrow I love the Hydrow! It’s wonderful and the classes are incredible! The quality of the instructors and the variety of classes are amazing!