I work for a company with 11 commercial… I work for a company with 11 commercial gyms. I have used Titan for several large purchases and each time they have been amazing at expediting orders, handling tax exemptions, shipping to multiple sites, the works. Plus the equipment quality is on par with the big commercial vendors.

I had a fantastic experience I had a fantastic experience after I noticed that my recent purchase (the Functional Trainer) was being advertised at $200 discount. I was connected to the representative Jude and just asked if I can get credit for future purchases from the store. Instead I had $200 refunded in 2 days. This is my 4th time buying equipment from Titan. The quality of the equipment and the service is always perfect. By the way, the video instructions for putting together the Functional Trainer are excellent.

Horrible Experience and Poor Customer Service I made an order on a like a Saturday night. I changed my mind and canceled the order on their website within 30 minutes from when I ordered it. I went through trying to contact them and there was a prompt for me to cancel. It asked me why and I told them. Then I find out like on Monday or Tuesday that they shipped the item out. After speaking to customer service, they said to have the order sent back to them so I declined the shipment and it went back. Then they charged me a restocking fee. I understand that is their return policy and it states that there is a restocking fee if returned. My issue is that I canceled the item and had proof that their system had received my cancel request, which was only 30 minutes after I ordered it. So it's not my fault that they decided to ship my order. I will never order from Titan Fitness again and their customer service was terrible!!! I was a repeat customer as I have bought their lat pulldown equipment from them in the past. Never again!

My Experience with Titan so far has… My Experience with Titan so far has been Outstanding. Very Professional, Courteous and helped with any issues I’ve had which were minimal.

Positive Experiences with Titan Have always had a good experience dealing with Titan. Great products they stand behind paired with very competitive pricing. I noticed I had purchased with them in a few years. So I was glad to see their customer service remains top notch after this time.