Arrived damaged and customer support is terrible Would review the equipment, if they would replace the damaged parts they sent. I have been in a terrible daily correspondence with many of the foreign customer support employees who will not help me. I had two parts arrive unusable, I emailed right away. They first asked me "Can you fix it" to which I replied no even though it was an absurd and mildly unsafe request. They told me one of the parts was out of stock, which is a bold faced lie. I am able to go on their website and purchase another which would arrive two days later, still very much in stock. They are refusing to help, anyone on the phone just says "we are still working on it" as they ignore all requests for help. The part arrived damaged, the machine is unusable, and they have been wildly unhelpful. This is the single worst customer support experience I have ever had. The need was not that difficult, replace two parts that are badly damaged. Go to any company other than titan, especially anyone who will actually help if the equipment arrives unusable.

Titan sandbags & slamballs I purchased the 150, 100, 90, 80 pound slamballs from titan fitness last year. They are of the highest quality & I use them at least 3 days a week. Indoors as well as outdoors. This month, I purchased my first 100lb sandbag from titan fitness. It has exceeded my quality expectations & I enthusiastically use it daily. My goal is to purchase the rest ASAP!! These products are the best!!

I had a fantastic experience I had a fantastic experience after I noticed that my recent purchase (the Functional Trainer) was being advertised at $200 discount. I was connected to the representative Jude and just asked if I can get credit for future purchases from the store. Instead I had $200 refunded in 2 days. This is my 4th time buying equipment from Titan. The quality of the equipment and the service is always perfect. By the way, the video instructions for putting together the Functional Trainer are excellent.

The case of the missing Bushing. All responses were received quickly as well as being clear and concise. This made the overall process streamlined and frustration free.

Excellence by Titan Fitness (Black Friday) I love titan fitness I recently went all in for black Friday and I am 100% fully satisfied beyond expectations. All items were in excellent condition. I was worried about one last minute change but I was helped by Jo and Sunshine who did wonderful work to make sure everything arrived perfectly. I eould like to thank everyone at Titan for their dedication and hard work. From every single pair of hands from their creation to my doorstep I can't thank each of you enough. God bless 10/10 Perfect user experience.