Lied The product was not in stock, yet they processed my order and charged my credit card. I was guaranteed 3 to 4 days priority shipping. That was 13 days ago. I contacted customer service and they emailed me back that orders were backed up at the shipping warehouse. I told them to cancel my order and refund my credit card. that was a week ago. They are a bait and switch company. I own a gym and will not do business with this company and have advised my membership base to do the same and have contacted gyms I do business with in Dallas and Houston not to do business with Kensui.

Ordered the aluminum adjustabells Ordered the aluminum adjustabells, waited over a month to ship, first use and one of the threaded bolts just falls into the handle, has almost no grab, someone can and will seriously hurt themselves on this terrible product. The rubber bushing are super glued in and fail out of the box.

Poor quality - Adjustabell Max Part of it was already hanging off with only a bit of glue holding it in place. Seems to come undone easily too. Really disappointing, especially for the price.

Worst company I have ever bought from Just like many others have reported, I have been waiting almost THREE months for chrome plates. Customer support has been extremely dodgy in their responses and will always say, "Your product is being shipped next week!" I've been following up since November to get these plates with no success. I am currently seeking a refund but have not been able to get one. They are scammers and have never dealt with a worse company in terms of support or customer service. I feel constantly lied to, scammed, and downright disrespected. Save your money and do not buy from Kensui. Their ads are all over social media but they will not deliver. Save yourself a massive headache and don't be fooled.

Ignored my order No delivery even though its past 8-12 for free shipping. No one answers to me when i ask politely. Never going to buy from them again.