My order is not lost. They just don’t know where it is! Sorry to say this. My bad review is based entirely on the fact I paid from order on the 20th of March. I even paid extra for the fast delivery (4 to 8 days). 21 days I still don’t know where my order is. As the tracking has stopped working, I have been assured that my order had not been lost. They just don’t know where it is!! I wonder if I will be given a refund for my fast delivery charge?

No return policy, be warned. No return policy, be warned. Same product, different websites, different prices, same company, be warned. Slow delivery despite guarantees otherwise, be warned. Product, meh. Just buy some resistance bands. The 'return policy' applies only if the product is not 'on sale', which, of course, all the products conveniently are.

Definitely what I was looking for Definitely what I was looking for . Low impact on joints and great workout. Like the many exercises I can do . Love squats. Like the band protection . Only thing is if you buy a bundle(which I suggest) you are gonna have to buy extra bands to get different resistant. Price isn’t awful and the customer service was helpful

Great product, but… The product works great, but I spent a week going back and forth with their customer service. They changed the way the pull up assist connects to the pull up bar but didn’t update the instructions or the website description. It would also take a full day for each reply email to come through and the customer service rep didn’t seem to know about the problem I just described. Also, I’d prefer if it wasn’t made in China. The product is good enough quality that I would pay more for one that was made in the US.

Shipping address issue/ received one month late I ordered a full body workout on November 17 and received an email that it was delivered November 22. I never received the package, so I emailed Innstar to see what the issue was. They stated that the address was correct and I would have to contact FedEx to resolve the issue. Per FedEx, the shipper put the incorrect address and was delivered to a completely different address. FedEx sent me a screenshot of the mailing information which I forwarded to Innstar. December 21st I received my workout equipment. I am satisfied with the product, however the hassle and time put into solving Innstar’s glitch was very frustrating. I feel that if I put the correct address, it wasn’t my duty be tracking down the package. Also it shouldn’t have taken a whole month for them to resend me another package when I put the correct address. Very frustrating but I can say once the equipment came I was pleased.