Unauthorised Charges Just received a notification for a subscription charge I never signed up for. I downloaded the app maybe a month ago, but have not had the time to make an account OR even start a trial. The subscription does not even exist in my Apple settings, so quite unsure as to how they've started charging me. Have e-mailed the support team, but quite upsetting that I have to waste time into getting a refund.

Bogus charges...prompt and courteous refund Two months of charges appeared on our bank statement that we did not make. After contacting their customer service, we found out it was connected to an email address that was not ours. They promptly and courteously refunded those charges. No idea how it happened, (and we had our bank close that card, of course), but I'm quite happy with their customer service!

DO NOT RECOMMEND I can no longer recommend Daily Burn as an online workout service. I have been using Daily Burn since 2015. It was great up until a week ago when they decided to fire all of their trainers and host AND canceled the 365 program. When this happened they made no effort to contact their subscribers other than a random Facebook post only used by less than a 1/4 of their customers. On this same Facebook group if anyone complained about the abrupt changes with no warning their comments were deleted and they were removed from the group. When they made this big change they also refused refunds to anyone who subscribed to their program. The majority of the subscribers signed up being told they’d get new 365 workouts every day. They no longer offer anything worth the money they are charging & are charging random amounts to everyone across the board. Stay far far away from such a sketchy company!

Same as all the other bad reviews Same as all the other bad reviews, these guys wish they were at the caliber of a company like Classpass. Embarassing that they ignore support requests until people write a review on here, and they respond offering to "help" at the support email address. FYI, I emailed them multiple times and haven't heard back. They've been secretly charging me for months with no notification after a free trial and it's nearly impossible to cancel. The website "doesn't recognize" my email address, even though that's the only address I registered from. Now I'm forced to cancel my card as a last resort. What a money grab Seriously, save yourself the time and hassle and just sign up with Classpass or another reputable site.

Trial is a SCAM! They'll continue to charge after cancelling. I signed up for the FREE trial on April 6, 2020 and cancelled the trial on April 10, 2020. Daily Burn has continued to charge my credit card $19.95 per month for over 1 year. I only noticed recently when doing my 2020 taxes. I contacted the company by Facebook Messenger and email multiple times without a response. They finally responded today (April 20, 2021) and said that it's my responsibility to cancel the trial (which I did, but wasn't processed correctly on their end). They only offered a 1-month refund rather than the entire $239.40 (12 months) that they scammed out of me. I've filed chargebacks with my credit card and I'm also attempting to file a BBB report.