Peter Castro
GBSold me an item that was no longer in… At first, Alpine shop refunded my order because they sold me an item that was no longer in stock. After reading my review they reached-out to me personally to apologize, and luckily enough the entire issue was a big mixup and they offered me the product I ordered at a discount. Spectacular customer service. Great people. Setting the bar for online retail.
MRodg
GBGood Buying Experiernce The buying experience was good, no complaints: shopped online, price was fair, order confirmation was received soon after purchase, shipping was free and normal (5 business days include day of purchase and day of delivery). Lost one star due to packaging. While I appreciate packaging reuse (huge fan), an almost $600 pair of skis should have a little more care in my opinion. The tips were sticking about two inches out of the cardboard sleeve by time they arrived at my house. Thankfully they had a thin bubble-wrap sleeve around them so no damage done, but would have been pretty upset had there been. A little more robustness on packaging for product protection/security would be nice to see.
Bald Bill
GB5 stars, an 2 thumbs up. I've purchased 2 pairs of skis from Alpine Shop online. These guys are on the ball, and have great prices.
Gary Zaddach
GBThey sent me the wrong golf bag but… They sent me the wrong golf bag but were quick to respond and send me the correct bag that I ordered and paid for. They also sent me a shipping label to send back the incorrect bag. Kudos for stepping up and correcting a mistake.
Jen
GBExcellent customer service I had some questions about skis I purchased and Hillary was very responsive and helpful. I ended up returning them for another model based on Hillary’s advice. Could not have been a smoother process. Excited to try my new skis this winter!