Very good communication with them Very good communication with them, they reply fast and always, I waited a little bit too much to order to be shipped but there is no worries!

Orbea Occam H20 Very fast response and great service. I live in Malta and despite some shipping / logistics issues that popped up, this was settled and I received my bike in 1 day. Highly recommend !!

Delivery to Poland I ordered the bike from IBK to Poland. It was an Orbera Oiz in a beautiful Green Goblin paint job. From the time of ordering to delivery will be even a month. The bike was well protected and came undamaged. The contact with Eduardo was efficient, the invoice was issued without any problem. I would have given 5 stars, but the bike was delivered without a cover to protect the frame from chain strikes. Unfortunately, I had to wait more than a month for the cover, so I was forced to purchase a temporary cover fastened with velcro. I recommend the IBK store because they have a large assortment, high discounts and care about good customer contact. The store could gain new customers from abroad if shipping times were faster :)

anytime again fast communication, bike as described, good quality, fast and safe shipping, anytime again

Great price and service to UK Great price and service for an occam mountain bike from Spain to the UK. I was nervous I’d be stuck for brexit related duties but in the end IBK sorted everything and it was far and away the best deal for this highly sought after bike (saving £450 if I’d have purchased from the UK). There is a uk site but this didn’t have the model available and it would have still been more expensive! At first the payment wasn’t going through online. I ended up going through a chat on the website and they set me up a separate payment link which worked fine. Free delivery too which is amazing value from Spain. There was a large and slightly concerning cost notification from DHL but IBK took care of it fully and the bike was delivered after a short customs delay. I’m so please with it. Phoning is a little hit and miss, but they do call you back. Best method is to email orders[@]ibkbike.com. Get yourself a hard to find bike at a bargain!