Rob Andrew
GBCame through under some challenging circumstances Appreciate the follow through and diligence by the ASG team. we ordered 2 bike cases from them that were stuck on a ship outside the port. They kept us appraised of the situation and made sure that delivery would be in time for any trips we had planned. They even gave us other options in case our needs were more urgent. The cases came in due time. I would definitely recommend this team for cycling gear purchases.
Lee Waldman
GBgreat service great service. the bag was shipped and delivered promptly. The only reason for 4 stars instead of 5 is that the TSA lock included was defective and I still haven't gotten a return call about it after leaving 3 messages.
Scott P.
GBFound the exact Scicon bike bag I was… Found the exact Scicon bike bag I was searching for - in stock - and at a great price ! Highly responsive customer service team - can’t praise their responsiveness enough. Highly recommend ASG without reservation.
Robert
GBI ordered and received an Aerotech… I ordered and received an Aerotech Evolution X TSA bike case from ASG. The case is certainly well built, however I immediately found that my wheels with gravel tires would not fit in the case. This surprised me as everyone knows that gravel riding is now a major component of the cycling world. I called ASG and was not greeted with much understanding although they knew this to be the case, nevertheless they agreed to take the bag back, however I would need to pay the $150 shipping fee. That evening I looked at all of the ASG advertising and YouTube reviews for the case and nowhere was anything mentioned about this limitation. I called again the next day and after a lot of haggling ASG agreed to split the shipping fee with me. This was unsatisfactory however there was nothing i could do so I needed to accept. I still see nothing about this glaring limitation in ASG's advertising of this case. I would never do business with them again.
Kenneth
GBIssue with Elan bag Excellent Skycon tsa hardshell case is Awesome!! My recently purchased Elan bike bag At first looked perfect. It held necessary gear perfectly however, after 1 ride the bag started to wear significantly where it was against seat post….this should have been considered with a stronger supportive fabric or material to avoid this. I’ve put a small amount of ductape to avoid further wear…which it most definitely will. My seat post is by Most on my Pinarello Dogma F10……If that issue could be rectified…the bag would be “ PERFECT”…….