TN
GBBuyer Beware! I purchased a Bikonit HD750 from their website thinking I was buying from a company here in the USA. They are in China as is customer service. You are buying from a wholesaler who is just the middleman and really has no part in your purchase or as I find out customer service. During assembly the front wheel brake rotor was severely warped. I Contacted the wholesaler he said nothing he could do until the people in China got into work. Once contacted they said sorry it must have damaged in transit. So I brought it to my local bike shop and had to replace the rotor at my cost. I connected the batteries and nothing. No power. Dead. I charged the batteries and still dead. I tried to contact the CA middleman again but he said nothing he could. I needed again to speak with China reps. After I received an email from Distributor they asked me to take the motor apart and connect a voltage meter. Seriously. Then asked if I would take my NEW bike to a local bike shop and have it fixed and they would reimburse me. Again this is a new bike. This went back and forth for days due to the time difference. The guy in California was useless. Wanted no part. Next I needed to take photos and videos of me pushing the power button and showing no power and pictures of the wiring. I demanded a new bike. They would not do this as they wanted me to get the bike fixed. I refused and after many more days they agreed to replace the bike. This is now two weeks from initial receipt of the first bike. Five days later I received the second bike. I carefully removed from the box. The front wheel brake rotor was once again bent. At this point I didn’t care. It did power on. This was a very long and stressful situation dealing with this international company. I highly recommend buying from a local company. I understand these bikes are manufactured in China but at least some of these large companies have offices and Customer Service in the USA. Customer service is so important when purchasing such a big expensive item. I need to add after riding for a few days a “clanking” sound coming from the gears is happening. Poor quality assembly. So buy at your own risk or buy locally.
Joseph McGary
GBI certainly have zero complaints… I certainly have zero complaints regarding my BIKONIT 759MD and have found support exemplary overall. The only issue is the Manual which needs to be corrected.
Stacey
GBGreat Ebike for hilly, rough terrain We purchased the MD750 Bikonit bike in May 2022. It arrived broken, likely due to damage during shipment, but Bikonit was super responsive and helpful in getting replacement parts sent out. The bike was difficult to assemble, especially considering we had the additional repair work to do, and the manual is pretty much useless, but that was really the only fault that we've found so far. The bike works as expected and holds a charge for a long time/distance. We primarily use to travel back and forth to town, which is about 7 miles away, but we live in Colorado, so we travel on steep hills and dirt roads to get there, and the bike does great.
Michael Lacher
GBAfter 60 miles on my HD 750 love it After 60 miles on my HD 750, I ordered another bike for my wife, MD750; we absolutely love this bike. I received the bike 1-4-21 today is 1-14-21. I have ridden almost every day; the last ride, I went 15 miles, 7 miles on pedal-assist #2 in 9th gear 16.5 MPH, and 7 miles back home on full throttle in the rain at 45F, ran 27-28 MPH ( speed limiter bypassed )wind at my back only used one bar of power, dual batteries is the only way to go, at 59 years old, I haven't ridden a bike in 40 years, pure fun, my experience with the company has been five stars, tires work excellent on ice snow, and mud, if you're looking for an off-road/ HWY bike this is a good fit for you
Mark L
GBEnjoy the bike very much Enjoy the bike very much. It's a great bike. Everything so far seems to be working well. The reason it's not a 5 star review is; I'm not impressed with the battery life and am hoping this improves. This is the reason I bought a dual battery system. Secondly I'm in a state where a class 3 bike is legal anywhere a regular bike is. The MD 750 is fully capable of being a class 3 bike. I requested this before it was shipped and wasn't done. Now I will have to wait until the CANBUS is opened up by someone and do it anyway!