Shipped to WRONG ADDRESS! I ordered halter/lead sets for the horse rescue that I foster for. I literally put in the rescue's address for the shipping address as well as their phone number, but for some reason, the breeches website CHANGED the shipping address and shipped the order TO MY HOUSE. Customer service told me that I "could try to divert the shipment through thd shipper". Seriously, not MY JOB nor MY MISTAKE. Basically got a too bad so sad vibe from someone who just didn't care. If I could give negative stars I would. Now, on top of the initial shipping charge, I have to pay AGAIN to ship this order to where it was SUPPOSED TO GO!

Products appear decent but shipping… Products appear decent but shipping charge to US address was RIDICULOUS!!!! Price to ship 2 pairs of lightweight socks and one lightweight shirt was going to cost more than all the items combined

No returns. Wrong size. They shipped the wrong size item and will not return emails regarding returns. The quality of the jacket is also poor, even if it fit. Would not purchase anything from this company. Terrible customer service.

It was exactly as described and shipped… It was exactly as described and shipped on time. Very happy with the service.

Awful and Dismissive Customer Service Received one item from my order very quickly, but the other two items took several weeks longer. That would be understandable, but customer service's responses to my inquiries were woefully inadequate (including a chat response to an emailed inquiry - I never even saw that response until I had to contact them again) and gave me no hope or information about the missing pieces. When they did arrive, one of the items was in the wrong color. I chatted customer service this time, hoping for a timely response, only to wait over 24 hours for a response which asked for pictures of the incorrect item. I sent those immediately and then waited another 2 hours before the rep responded to say "The sticker is wrong, you have the right item. We'll fix the stickers here." Aside from the lack of focus on customer satisfaction, that dismissive response was incorrect, as the manufacturer-applied tag also listed the other color, and it did not match what was shown on the listing page. Naturally, I followed up with my concerns and got a terse "You can return the items if you want. but these items are correct I have already contacted with my senior regarding this." And again the response switched channels on me, as this one came from email, despite my asking in the chat. Additionally, the website cites thousands of reviews, all with 5-star ratings. NO companies have 100% perfect reviews, so they are clearly scrubbing what they share, AND there is no option to review either items or the site anywhere on the site, so I question the validity of any of the posted reviews. I am horribly disappointed in this dismissive attitude toward customer service, especially because the items seem of good quality and value. So it saddens me to know my principles will prohibit me from shopping here again.