They cancelled order, no reason or refund I ordered a Winter saddle from these people on Saturday online. They processed the payment in full. Texted me an order number. Zero contact from them at all by Tuesday evening. I emailed twice and texted for shipping info. Instead, Wednesday afternoon they cancelled the order entirely with no warning or explanation. Can't get a live person on the phone or chat to find out oh. .and 3 hours later, my payment still has not been refunded. Total scam behavior.

Products appear decent but shipping… Products appear decent but shipping charge to US address was RIDICULOUS!!!! Price to ship 2 pairs of lightweight socks and one lightweight shirt was going to cost more than all the items combined

Never got back to me and ignored my… Never got back to me and ignored my attempts to contact them about my missing package.

Trying to get measurements Trying to get measurements, sizing on an item they have listed for sale for nearly a week now. Nothing. Crickets. Sizing is kinda important. Moving on. That goes for Breeches and JPC.

Awful and Dismissive Customer Service Received one item from my order very quickly, but the other two items took several weeks longer. That would be understandable, but customer service's responses to my inquiries were woefully inadequate (including a chat response to an emailed inquiry - I never even saw that response until I had to contact them again) and gave me no hope or information about the missing pieces. When they did arrive, one of the items was in the wrong color. I chatted customer service this time, hoping for a timely response, only to wait over 24 hours for a response which asked for pictures of the incorrect item. I sent those immediately and then waited another 2 hours before the rep responded to say "The sticker is wrong, you have the right item. We'll fix the stickers here." Aside from the lack of focus on customer satisfaction, that dismissive response was incorrect, as the manufacturer-applied tag also listed the other color, and it did not match what was shown on the listing page. Naturally, I followed up with my concerns and got a terse "You can return the items if you want. but these items are correct I have already contacted with my senior regarding this." And again the response switched channels on me, as this one came from email, despite my asking in the chat. Additionally, the website cites thousands of reviews, all with 5-star ratings. NO companies have 100% perfect reviews, so they are clearly scrubbing what they share, AND there is no option to review either items or the site anywhere on the site, so I question the validity of any of the posted reviews. I am horribly disappointed in this dismissive attitude toward customer service, especially because the items seem of good quality and value. So it saddens me to know my principles will prohibit me from shopping here again.